White-Glove Managed IT and Cybersecurity for Greater Sudbury Businesses
Nickel City Tech Solutions delivers managed IT, cybersecurity, device management, cloud support, onsite service, and business website solutions for organizations that want enterprise-level protection without becoming another number at a large IT provider. Remote when it is faster, onsite when it matters, and local for both.
Headquartered in Lively, serving Greater Sudbury, Parry Sound, North Bay, Muskoka, and Northern Ontario.
Core services
One local partner for your business technology.
Managed IT Services
Proactive monitoring, patching, and structured support under a predictable monthly plan.
Learn moreIT Support
Responsive remote and on-site business IT support across Northern Ontario.
Learn moreCybersecurity
Endpoint protection, MFA, email filtering, and Microsoft 365 hardening.
Learn moreMicrosoft 365
Tenant administration, security, licensing, Exchange, Teams, SharePoint, OneDrive.
Learn moreBackup & Disaster Recovery
Backup strategy, monitoring, and recovery testing for servers, workstations, and M365.
Learn moreCloud Services
Microsoft 365, Azure, and Google Cloud / Google Workspace administration, migrations, and support.
Learn moreWebsite Services
Business websites, redesigns, landing pages, and ongoing website support.
Learn moreWhy businesses choose Nickel City Tech Solutions
Proactive Monitoring
Issues caught and resolved before they impact your team.
Security-First Approach
Layered protection tuned to each client's environment and risk.
Local & Responsive
Fast remote support across Ontario, on-site in our core regions.
Clear Communication
Every ticket documented, explained in plain language.
Scales With You
Add users, locations, and security controls as your business grows.
Structured MSP Team
Documented processes, ticketing, and consistent standards.
Every business device accounted for, monitored, updated, and protected
Remote monitoring, automated patching, and centralized device management keep your workstations, servers, phones, and tablets secure and up to date, so problems get fixed before they interrupt your team. Monitoring runs continuously; technicians respond during business hours and to critical after-hours alerts.
24/7 Monitoring
Continuous health and security monitoring on every managed endpoint and server.
Automated Patching
Windows, macOS, and third-party updates applied and verified on a documented schedule.
Device Management
Company phones, tablets, and laptops enrolled, configured, and secured centrally.
Security Compliance
Encryption, passcodes, and endpoint protection checked against a policy baseline.
Serving businesses across Northern Ontario
Remote IT support across Northern Ontario and on-site service in Greater Sudbury, Parry Sound, North Bay, and Muskoka headquartered in Lively, Ontario.
Modern business technology, expertly supported
Flexible IT support for every kind of team
Free business tools built for Northern Ontario
Not ready to talk yet? Start with one of our free tools no cost, no sales pressure.
Free Business IT Assessment
A short, guided review of your users, devices, Microsoft 365, backups, and cybersecurity with tailored recommendations from our team.
Start assessmentManaged IT Cost Calculator
Estimate your monthly managed IT investment in under two minutes. Get a realistic range and recommendations based on your team.
Open calculatorWhy Businesses Choose Nickel City Tech Solutions
Enterprise-quality IT management with a more personal, responsive local experience.
A traditional large IT provider
- Multiple ticket handoffs before anyone owns the issue
- Limited personal familiarity with your environment
- Complicated service packages and add-on matrices
- Remote-first support with onsite treated as an exception
- Slow decision-making through layered approval
- Separate vendors for IT and for your website
Nickel City Tech Solutions
- Direct access to experienced support
- A team that learns your environment and remembers it
- Clear, flexible service options sized to your business
- Remote and local onsite assistance from the same provider
- Faster decisions and a named escalation contact
- IT, cloud, cybersecurity, websites, and device management from one provider
What working with us actually feels like
You will never feel like ticket number 8472.
Clear response targets
Managed clients get written response targets by priority, agreed during onboarding, so there is no vague best-effort language.
Direct access to experienced technicians
You reach someone who works on real environments every day, not a script-reading first-line filter.
Fewer ticket handoffs
A small local team means your issue usually stays with the person who picked it up.
Remote and onsite from one provider
The same team that fixes it remotely can drive to your office when the problem needs hands on hardware.
Plain-English explanations
We tell you what happened, what we changed, and what it means for your business, without hiding behind jargon.
Follow-up after major incidents
Significant outages get a written summary of cause, resolution, and what we are changing to reduce the chance of a repeat.
Proactive monitoring and monthly reporting
Managed devices are monitored continuously, and you receive a monthly technology report instead of guessing about your own IT.
A named escalation contact
Managed clients are given a named person to escalate to when something is not moving fast enough.
Proposed response targets for managed clients
Response targets are service objectives and may vary depending on ticket priority, client plan, technician availability, location, and the nature of the issue. Contractual service levels, where applicable, are defined in the client's service agreement.
How we operate
Each statement below reflects how the business runs today. Read more about our controls on the Trust & Security page.
Locally owned and operated
Headquartered in Lively, Ontario, serving Greater Sudbury and Northern Ontario.
Founder-led service delivery
Work is delivered and reviewed by the founder, with senior infrastructure experience behind every environment.
Remote and onsite coverage
Remote when it is faster. Onsite when it matters. Local for both.
Security-first standards
MFA, endpoint protection, patching, and least-privilege access applied as defaults, not upsells.
Documented and reported
Managed environments are documented, monitored, and reported on monthly.
Structured ticketing
Every request is tracked with priority, owner, and history, so nothing lives only in someone's inbox.
Managed IT that helps your entire business grow
Sign up for qualifying Managed IT Services and receive a professionally built business website with a strong local SEO foundation. Available with an approved managed services agreement, subject to scope and eligibility.
Latest IT Insights
Cybersecurity guides, Microsoft 365 tips, and managed IT advice from our Ontario team.
Primafact Support for Ontario Law Firms: IT Infrastructure vs. Vendor Support
Primafact runs on infrastructure your IT provider manages, not on Primafact's own servers. This guide explains where the line falls between application support and infrastructure support.
Primafact Server and Workstation Requirements for Small and Mid-Size Firms
General guidance on sizing the server, workstations, and network share behind Primafact so a growing caseload doesn't outrun your infrastructure.
Why Is Primafact Slow? An Infrastructure Troubleshooting Guide
A practical troubleshooting reference for a slow Primafact experience, mapping common symptoms to the infrastructure causes behind them and what to do next.
Real work for real Northern Ontario businesses
A selection of recent projects we've completed across Greater Sudbury, Parry Sound, North Bay, Muskoka, and Northern Ontario.
Multi-Server Health Assessment for an Ontario Business
A Northern Ontario business asked us to independently review its multi-server environment. Hardware, operating systems, roles, patching, backups, and monitoring all got audited, and the result was a prioritized remediation roadmap.
Read case studyConstruction Company Document Management Modernization
A Northern Ontario construction firm left an aging on-prem shared drive behind for a structured SharePoint and OneDrive setup, integrated with Microsoft 365 and backed by independent protection.
Read case studyFirewall Replacement and Network Upgrade
An end-of-life firewall and a flat network gave way to a segmented, business-grade design for this Northern Ontario professional services firm, complete with MFA-protected remote access and centrally managed endpoint security.
Read case studyLet's talk about your IT
Book a free assessment and we'll review your users, devices, Microsoft 365 tenant, backups, and security posture then recommend the right plan.