Microsoft 365 Support & Administration for Northern Ontario

End-to-end tenant administration: licensing, user provisioning, Exchange Online and Outlook, Teams, SharePoint, OneDrive, conditional access, MFA, security baselines, mailbox migrations, retention and compliance settings, and Microsoft 365 backup configuration. Both day-to-day tenant admin and strategic work like migrations, security hardening, and license optimization.

Yes. We handle migrations from on-prem Exchange, Google Workspace / Gmail, IMAP/POP, and hosted Exchange providers, including DNS cutover, Outlook profile setup, mobile reconfiguration, shared mailbox and distribution list mapping, and archive migration. Migrations are planned around your business calendar to minimize downtime.

Yes. Microsoft replicates your data for service availability but they don't guarantee long-term protection from accidental deletion, ransomware, malicious insiders, or retention-policy errors. Microsoft's own service agreement recommends third-party backup. We deploy dedicated Microsoft 365 backup covering Exchange, OneDrive, SharePoint, and Teams data with documented retention.

Yes. A common engagement is a tenant cleanup audit covering licensing, security baselines, legacy auth, sharing settings, admin roles, guest access, and mailbox configuration, followed by a prioritized remediation plan you can execute with us or on your own. Cleanup projects usually pay for themselves in reduced licensing waste and reduced security risk.

Often, no. Most SMBs are either over-licensed (paying for E3/E5 features they don't use) or under-licensed for security (missing Business Premium and its included Intune, Defender, and conditional access). We review your license mix against actual usage and needs and recommend the smallest change that gets you compliant and appropriately equipped.

Yes. This is one of the highest-impact security improvements a business can make. We roll out phishing-resistant MFA, block legacy authentication, configure conditional access policies (device compliance, location, sign-in risk), and set up secure break-glass admin accounts. All documented so you can hand it to your insurer.

Yes. Uncontrolled SharePoint and OneDrive rollouts create a mess of duplicated files, uncontrolled external sharing, and shadow-IT sites. We design a structured information architecture, with Teams and SharePoint sites mapped to real business functions, sharing controls appropriate to sensitivity, and retention aligned with your obligations, before turning users loose.

Yes. Teams Phone (calling plans, direct routing), Teams meeting rooms (MTR devices), Teams governance, and integration with existing PBX / Contact Centre platforms. If you're consolidating phones into Teams as part of a Microsoft 365 modernization, we run the design, procurement, and rollout.

Intune is Microsoft's device-management platform, included with Business Premium and above. We use it to enforce disk encryption, screen locks, app policies, and conditional-access device-compliance rules on Windows laptops and iOS / Android phones, so a lost or stolen device isn't a company-wide security incident. It's the difference between letting personal phones into your Microsoft 365 tenant and letting them in safely.

Yes. New-hire provisioning includes licensing, mailbox, group memberships, shared mailbox and Teams access, MFA registration, and device enrolment. Offboarding is the same list in reverse, with documented steps: sign-in blocked, session tokens revoked, mailbox retained or converted to shared, OneDrive transferred to a manager, and license released. Every action is logged for audit purposes.

Yes. We configure retention, DLP, sharing controls, audit logging, and encryption to align with PHIPA for health information, PIPEDA for personal information generally, and Law Society of Ontario technology expectations for legal professionals. Every configuration is documented so you can produce evidence to regulators, insurers, or enterprise clients running vendor security reviews.

Yes. Once the tenant is secured and well-licensed, we help teams get real value out of Microsoft 365 features they're already paying for: SharePoint document libraries, Teams workflows, Power Automate flows, and where appropriate Microsoft 365 Copilot rollouts with the necessary data-governance and licensing groundwork in place.