Microsoft 365 Support & Administration
End-to-end Microsoft 365 administration for Northern Ontario businesses tenant management, licensing, Exchange Online, Teams, SharePoint, OneDrive, security hardening, and Microsoft 365 backup.
Serving Greater Sudbury, Northern Ontario, and surrounding communities. Remote support available throughout Ontario.
Microsoft 365 is the backbone of most modern businesses email, files, chat, meetings, and identity. We administer it end-to-end so your team gets a stable, secure, well-licensed environment instead of a sprawling tenant nobody fully understands.
We handle the day-to-day (user setup, licensing, mailbox issues, sharing problems) and the strategic work (security baselines, MFA, conditional access, backup, migrations) under one Ontario-based team.
What's included
Tenant Administration
Day-to-day administration of your Microsoft 365 tenant: users, licensing, groups, admin role hygiene.
Exchange Online & Outlook
Mailbox configuration, shared mailboxes, distribution lists, mail flow, and Outlook profile support.
Teams Administration
Teams provisioning, governance, meetings, calling, and integration with your business processes.
SharePoint & OneDrive
Document libraries, sharing controls, sync issues, and structured rollouts that don't sprawl out of control.
MFA & Conditional Access
Multi-factor authentication, conditional access policies, and identity baselines that align with cyber insurance requirements.
Security Hardening
Tenant security review and remediation: legacy auth, sharing, mailbox auditing, anti-phishing policies.
Microsoft 365 Backup
Dedicated backup for Exchange, OneDrive, SharePoint, and Teams data with documented retention.
Migrations & Cutovers
Migrations from Exchange, Google Workspace, IMAP, and other hosted providers, including DNS and Outlook setup.
Who it's for
- Businesses on Microsoft 365 without a dedicated admin
- Companies migrating from Google Workspace, on-prem Exchange, or hosted email
- Organizations failing cyber insurance questionnaires due to weak Microsoft 365 security
- Teams whose Microsoft 365 tenant has grown messy and needs cleanup
Common problems we solve
- Nobody internally fully understands the Microsoft 365 tenant or licensing
- MFA is not enforced and admin accounts are unprotected
- SharePoint and OneDrive sharing is wide open with no governance
- Mail flow, Outlook profile, and mobile sync issues nobody can resolve
- No backup for Microsoft 365 data assumed Microsoft 'handles it'
Why Nickel City Tech Solutions
- Microsoft 365 specialists, not generalists pretending
- Security-first approach: MFA, conditional access, and tenant hardening as default
- Documented changes you can audit and hand to your accountant or insurer
- Local Ontario team that knows your business, not an offshore ticket queue
- Microsoft 365 work integrated with your managed IT and cybersecurity program
Frequently asked questions
What does Microsoft 365 support cover?
End-to-end tenant administration: licensing, user provisioning, Exchange Online and Outlook, Teams, SharePoint, OneDrive, conditional access, MFA, security baselines, mailbox migrations, and Microsoft 365 backup configuration.
Can you migrate us from another email system to Microsoft 365?
Yes. We handle migrations from on-prem Exchange, Google Workspace, IMAP/POP, and hosted Exchange providers, including DNS cutover, Outlook profile setup, mobile reconfiguration, and shared mailbox / distribution list mapping.
Do we need to back up Microsoft 365?
Yes. Microsoft replicates your data for service availability but they don't guarantee long-term protection from accidental deletion, ransomware, or retention-policy errors. A dedicated Microsoft 365 backup keeps Exchange, OneDrive, SharePoint, and Teams data recoverable on your timeline.
Can you help if our Microsoft 365 setup is already messy?
Yes. A common engagement is a tenant cleanup audit licensing, security baselines, legacy auth, sharing settings, admin roles, mailbox configuration then a prioritized remediation plan you can execute with us or on your own.
Let's talk about your environment
Free 30-minute consultation. Serving Greater Sudbury, Northern Ontario, and surrounding communities. Remote support available throughout Ontario.
Related services, locations, and resources
Related services
- Managed IT Services
Proactive monitoring, patching, and predictable monthly support.
- Cybersecurity Services
Endpoint protection, MFA, email filtering, and M365 hardening.
- Backup & Disaster Recovery
Backup strategy, monitoring, and recovery testing.
- Business IT Support
Remote and on-site help desk for day-to-day issues.
- Network & Wi-Fi Support
Business networks, firewalls, switches, and wireless.
Related service areas
Helpful resources
- Microsoft 365 Security Best Practices for Businesses
How to harden a Microsoft 365 tenant against the most common attacks MFA, conditional access, anti-phishing…
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Microsoft 365 Security Best Practices for Businesses
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