The Challenge
- A user workstation repeatedly crashed while running business-critical document management software
- The instability was blocking day-to-day legal work
- The workstation needed to be returned to production with all firm software and connectivity intact
Environment
- Windows workstation used by a legal professional
- Primafact for litigation document management
- PCLaw for time, billing, and accounting
- Microsoft 365 for email and productivity
- Networked printers, scanners, VPN, and shared network drives
The Solution
- Performed a clean installation of Windows on the workstation
- Reinstalled Primafact and validated it against the firm's document management data
- Reinstalled PCLaw and confirmed connectivity to the firm's data source
- Configured Microsoft 365 sign-in, Outlook profile, and OneDrive
- Tested each business application individually to confirm stability
- Restored the user's profile data and desktop working setup
- Reconnected printers, scanners, VPN, and mapped network drives
Results
Rebuilt
Workstation returned to production with a clean Windows installation.
Validated
Primafact, PCLaw, and Microsoft 365 confirmed working after reinstall.
Reconnected
Printers, scanners, VPN, and network drives verified in use.
Technologies Used
- Windows
- Primafact
- PCLaw
- Microsoft 365