Managed IT Plans for Greater Sudbury Businesses
Three clear service levels — Essential IT, Secure Business, and Compliance Ready. Every plan is priced per user and quoted after a free assessment, so you see exactly what is in scope before you commit.
Essential IT
Core managed support for small teams that need reliable, monitored IT.
Best for: Businesses of roughly 5–20 users with straightforward environments.
- Remote monitoring of workstations and servers
- Automated Windows and third-party patch management
- Endpoint protection management
- Remote help desk during business hours
- Microsoft 365 or Google Workspace administration
- Device and software inventory
- Backup monitoring and failure alerting
- Monthly technology report
Secure Business
Everything in Essential, with a deeper security and device-management layer.
Best for: Growing businesses handling client data, or anyone with cyber-insurance requirements.
- Everything in Essential IT
- Mobile device management (MDM) for phones and tablets
- Microsoft 365 or Google Workspace security configuration and oversight
- MFA and conditional access configuration and oversight
- Advanced email security and phishing filtering
- Disk encryption monitoring across managed devices
- Quarterly access reviews
- Backup monitoring with verification reporting
- Firewall and network device management
- Security awareness guidance for staff
- Onsite support visits included in scope
- Quarterly technology review
Compliance Ready
For organizations that must evidence their controls to insurers, clients, or auditors.
Best for: Regulated, contract-bound, or audit-facing organizations.
- Everything in Secure Business
- Policy and control documentation assistance
- Vulnerability scanning with a tracked remediation plan
- Risk register maintained and reviewed with you
- Vendor and subprocessor inventory
- Incident response planning and a tabletop walkthrough
- Backup restore testing with written results
- Logging and retention configuration for audit windows
- Evidence collection for questionnaires and audits
- SOC 2 readiness support and coordination with your independent CPA auditor
What device management actually means
Every business device accounted for, monitored, updated, and protected. RMM and MDM are industry acronyms — here is what they actually mean for your business, without the jargon.
Computer monitoring and maintenance (RMM)
We watch your computers and servers around the clock so problems get fixed before they stop your day.
A small agent reports device health, disk condition, patch status, and security state back to us. Alerts have defined actions, and maintenance runs outside working hours.
Learn morePhone and tablet management (MDM)
We make sure company phones and tablets are set up correctly, kept secure, and can be wiped if one goes missing.
Enrollment, security policies, app deployment, and remote lock or selective wipe for company and BYOD devices across iOS, Android, and Windows.
Learn morePatching and updates
Security updates get installed on schedule instead of whenever someone remembers.
Policy-driven Windows and third-party patching with controlled reboot windows and compliance reported to you monthly.
Learn moreEndpoint protection oversight
We check that your security software is actually running — on every device, not just most of them.
Antivirus and EDR agent state, disabled protection, and suspicious activity are monitored alongside device health.
Learn moreWhat working with us actually feels like
You will never feel like ticket number 8472.
Clear response targets
Managed clients get written response targets by priority, agreed during onboarding — not vague best-effort language.
Direct access to experienced technicians
You reach someone who works on real environments every day, not a script-reading first-line filter.
Fewer ticket handoffs
A small local team means your issue usually stays with the person who picked it up.
Remote and onsite from one provider
The same team that fixes it remotely can drive to your office when the problem needs hands on hardware.
Plain-English explanations
We tell you what happened, what we changed, and what it means for your business — without hiding behind jargon.
Follow-up after major incidents
Significant outages get a written summary of cause, resolution, and what we are changing to reduce the chance of a repeat.
Proactive monitoring and monthly reporting
Managed devices are monitored continuously, and you receive a monthly technology report instead of guessing about your own IT.
A named escalation contact
Managed clients are given a named person to escalate to when something is not moving fast enough.
Proposed response targets for managed clients
Response targets are service objectives and may vary depending on ticket priority, client plan, technician availability, location, and the nature of the issue. Contractual service levels, where applicable, are defined in the client's service agreement.
Managed IT plan questions
How is managed IT priced?
Plans are priced per user per month, with servers, firewalls, and specialty systems quoted separately where they apply. Final pricing depends on your device count, the systems in scope, your security requirements, and how much onsite work your environment realistically needs. We publish plan structure rather than a headline per-user number, because a quote given before we have looked at your environment is a guess.
Why don't you list exact prices on the website?
Because the same per-user price can mean very different things depending on what is included. Two businesses with 15 staff can have completely different server, network, and compliance requirements. We quote after a free assessment so the number you see is the number you pay.
Which plan is right for us?
Essential IT suits small teams with simple environments who mainly need reliable, monitored, well-patched systems. Secure Business is the most common fit — it adds device management, MFA oversight, email security, and onsite visits. Compliance Ready is for organizations that need to evidence controls to an insurer, a client, or an auditor.
Can we move between plans?
Yes. Plans are reviewed as your business changes. Most clients start where their current risk sits and move up when headcount, client requirements, or insurance obligations change.
Is there a minimum commitment?
Managed agreements are typically annual so that we can plan patching, projects, and hardware refreshes properly, with monthly billing. Terms are discussed openly before anything is signed — there are no auto-renewing surprises.
Do plans include onsite support?
Secure Business and Compliance Ready include onsite visits within scope for clients in Greater Sudbury and surrounding communities. Essential IT is remote-first, with onsite work available as scheduled service.
Related services and industries
Core services
- Managed IT Services
Proactive monitoring, patching, and predictable monthly support.
- Cybersecurity Services
Endpoint protection, MFA, email filtering, and M365 hardening.
- Remote Monitoring & Management (RMM)
24/7 device monitoring, automated patch management, and remote maintenance.
- Mobile Device Management (MDM)
Enroll, secure, and manage business phones, tablets, and laptops centrally.
- Backup & Disaster Recovery
Backup strategy, monitoring, and recovery testing.
Industries we serve
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