Business IT Support for Greater Sudbury & Northern Ontario

Day-to-day help desk for staff: workstation issues, email and Microsoft 365 problems, printer and peripheral troubleshooting, account access, software installs, VPN and remote-access issues, and escalation to senior engineers for network, server, or security incidents. Every request is logged in our ticketing system with clear status updates so nothing falls through the cracks.

Both. Most issues are resolved remotely for speed, but we provide on-site support across Greater Sudbury (Sudbury, Lively, Chelmsford, Hanmer, Valley East, Garson, Coniston, Azilda, Copper Cliff, Onaping) and throughout Northern Ontario communities such as Espanola, Elliot Lake, Manitoulin Island, North Bay, Sturgeon Falls, and Parry Sound when hands-on work is needed.

Yes. We offer both ongoing managed IT support (predictable monthly cost with proactive monitoring, patching, and unlimited remote help desk) and ad-hoc break-fix support billed by the hour for businesses that just need help when something breaks. We'll recommend which fits based on your headcount, systems, and risk tolerance, not push you into a plan you don't need.

Standard response targets are based on priority. Urgent issues (business down, security incidents, entire office offline) are triaged immediately during business hours. Managed clients receive documented response and resolution SLAs, with clear escalation paths for after-hours emergencies. Most routine tickets are picked up within the same business day.

Yes. Our core stack is Microsoft 365, Windows 10/11, and Windows Server, and we support macOS and iPad/iPhone devices as part of a mixed environment. If you use specialized line-of-business software (accounting, legal, dental, manufacturing), we support the environment around it and coordinate with your software vendor when needed.

Many of our clients have one internal IT person who needs backup, escalation, and coverage for vacations. We work as an extension of your internal team, handling overflow tickets, providing senior expertise for projects, and monitoring systems after hours, so your internal resource isn't the single point of failure for the whole business.

Yes. Part of the value of managed IT support is having one number to call. We coordinate with your internet provider, phone system vendor, printer/copier company, and line-of-business software vendors so you're not stuck in the middle relaying messages when something breaks.

Nickel City Tech Solutions is headquartered at 145 Regional Rd 24, Unit 4, Lively, Ontario, in Greater Sudbury. We deliver on-site IT support throughout Greater Sudbury and Northern Ontario, and remote support across the province.

We start with a scoping call, then run an environment discovery: documenting your users, devices, Microsoft 365 tenant, network, servers, backups, and line-of-business software. We deploy our remote support and monitoring tooling, verify backups, review high-priority security gaps, and set up your team in our ticketing system. You end onboarding with a documented environment and a defined support workflow.

Yes. A large share of our support tickets involve remote workers: VPN and Microsoft 365 access, home Wi-Fi troubleshooting, laptop performance, and secure device configuration. We can ship pre-configured laptops directly to remote staff and support them from wherever they work in Ontario, with the same ticketing and escalation paths as your in-office team.

We use a professional-grade RMM platform for monitoring and remote access on supported devices, a ticketing and documentation system for every request, EDR for endpoint security, and dedicated Microsoft 365 admin tooling. The tools support the work, but the value is the people, the process, and the documentation, not any specific product.

Yes. We routinely sign non-disclosure agreements before an assessment, and every engagement includes documented handling of credentials, client data, and access: separate admin accounts, MFA-protected tooling, and audit trails on changes to your environment.