Primafact Support for Ontario Litigation Firms

Primafact is litigation document and evidence management software used widely by Ontario personal-injury and litigation firms. It stores scanned medical records, productions, transcripts, and correspondence in a searchable case file, with tools for highlighting, summarizing, and building briefs. It is the working file for a litigation team, which is exactly why the infrastructure underneath it matters.

Both, with a clear line between them. Primafact's own vendor support owns the application: software defects, feature questions, version upgrades, and licensing. We own the environment the application depends on: the server, the storage, the network, the workstations, the backups, and remote access. Most day-to-day complaints, especially slowness, turn out to sit on our side of that line.

Almost always storage, network, or workstation resources, rather than the software itself. The common culprits are a case file store on spinning disks or a saturated NAS, a gigabit link that is actually negotiating at 100 Mbps, antivirus scanning every page image as it opens, VPN latency for remote users, or workstations with too little RAM to hold large document sets in memory. Each has a different fix, and each is measurable before anyone spends money.

It depends on firm size and document volume rather than lawyer count alone. A litigation practice scanning thousands of pages per file accumulates storage quickly, so we size for growth over three to five years, put the case store on solid-state storage, and make sure the server has enough memory and network throughput to serve concurrent users. We confirm the current published requirements with the vendor before any purchase rather than working from an old spec sheet.

With an application-aware, image-level backup that captures the server in a consistent state, plus an offsite copy on immutable storage. Copying live case-file folders with a file sync tool is not a backup: open files get skipped, and a ransomware event replicates straight into the copy. Litigation files also have long retention expectations, so retention needs to be deliberate rather than a default 30 days.

Yes, and the method matters. Because Primafact works with large document sets, a plain VPN mapped to a file share often performs poorly over a home connection. A published desktop or remote-session approach, where the application runs beside the data and only the screen travels, is usually far faster. We design for whichever fits the firm and test it with real files, not a sample folder.

Yes. We plan the migration with the firm and the vendor: current version check, storage sizing, a rehearsal of the data move, a cutover window outside business hours, and verification that every workstation opens real case files before anyone starts billing on Monday. The old server stays intact and powered down until the firm signs off.

Yes. Litigation firms across Northern Ontario and further south work with us remotely for Primafact environments, with on-site visits available across Greater Sudbury, North Bay, Espanola, Elliot Lake, Sault Ste. Marie, and the surrounding region.