IT Support for Auto Repair Shops, Collision Centres, and Dealerships

Estimating platforms used by collision centres and repair shops, along with the parts-ordering and insurance-portal integrations tied to them, depend on stable internet, healthy workstations, and a network that doesn't drop connections mid-estimate. When a shop's internet or server infrastructure is unreliable, the software gets blamed for problems that are actually network or hardware issues.

We support the infrastructure around these tools: servers and workstations, internet connectivity with backup failover, and the local network that estimators, service writers, and technicians all rely on. We don't sell or build the estimating software itself; our job is making sure the environment it runs in behaves.

Shops are hard environments for wireless: steel lifts, concrete bays, and metal shelving all interfere with signal. A single access point mounted in the front office rarely reaches the back bay, which leaves technicians with tablets and diagnostic scan tools stuck on cellular data or walking back to the office to look something up.

We design shop Wi-Fi with proper access-point placement and coverage planning for bays, the parts counter, and customer waiting areas, separating shop traffic from guest and office networks so a customer streaming video in the waiting room doesn't slow down a technician pulling a repair order.

Repair orders, work tags, parts labels, and customer paperwork all depend on printers and scanners that need to just work, day after day, without a technician losing time to a paper jam or a driver error. We handle setup, network configuration, and ongoing support for these devices across the shop and front counter.

Photo documentation has become central to collision estimating and insurance claims. We make sure the devices, apps, and network connections used for photo capture and upload work reliably, so a slow or failed upload doesn't hold up a claim.

Payment terminals and point-of-sale systems handle sensitive card data and need network isolation from general shop traffic. We segment payment systems onto their own network, apply firewall policy to restrict what can reach them, and support the day-to-day connectivity issues that stall a transaction at the counter.

Beyond payments, shops hold customer names, vehicle information, and repair history that deserve protection. We apply layered cybersecurity, endpoint protection, email filtering, and access controls, so a phishing email or a lost laptop doesn't turn into a data breach conversation with your customers.