MDR for Greater Sudbury & Northern Ontario: 24/7 SOC Monitoring via Acronis

The Acronis security operations centre. Nickel City Tech Solutions is not staffed around the clock, and we're upfront about that rather than implying otherwise. Overnight and weekend monitoring, alert triage, and initial threat response are handled by Acronis MDR's SOC analysts, who work off the same platform data we use for everything else in your environment.

We handle everything that requires local context: onboarding your environment into the MDR service, tuning detection rules so alerts reflect how your business actually operates, receiving escalations from the Acronis SOC when something needs local action, and carrying out remediation on the ground, whether that's isolating a device, resetting credentials, or coordinating with you directly.

EDR is the detection technology installed on each endpoint. MDR adds a staffed security operations centre that actively watches EDR alerts and platform telemetry around the clock, investigates them, and responds, rather than leaving detections sitting in a dashboard for someone to review during business hours. Think of EDR as the sensor and MDR as the around-the-clock analyst watching it.

The Acronis SOC operates continuously, so investigation and initial containment on a confirmed threat typically begins well outside normal business hours if that's when it happens, rather than waiting until the next morning. Escalations that require local decisions or actions are routed to our team promptly so we can follow up with you directly.

It significantly closes the after-hours and weekend gap that most small businesses have, since almost none can staff their own overnight security team. It does not mean any environment is immune to attack or breach. We describe MDR as materially reducing risk and response time, not eliminating risk entirely, because that's the honest picture.

Staffing a 24/7 security operations centre requires a team of analysts working shifts around the clock, which is out of reach for the vast majority of small and mid-sized businesses, and frankly for most IT providers our size too. Acronis MDR gives our clients access to that scale of monitoring, built on the same Cyber Protect Cloud platform we already use for backup and endpoint protection.

Yes. You get visibility into detections, incidents, and the actions taken, both from the SOC and from our local follow-up, along with regular reporting so MDR isn't a black box you're paying for without evidence it's working.

We deploy the Acronis agent across your covered endpoints and servers, tune detection policies to your environment (which applications are normal, which behaviours are expected), establish escalation contacts and after-hours procedures, and confirm the SOC has what it needs to act quickly if something happens. From there, monitoring runs continuously with periodic tuning as your environment changes.