IT Support for Non-Profits & Charities in Northern Ontario

Registered Canadian charities and eligible non-profits qualify for deeply discounted or free Microsoft 365 licensing through Microsoft's non-profit program, administered in Canada by TechSoup Canada. Business Basic, Business Standard, and Business Premium are all available at NPO pricing (Basic is typically free for eligible organizations), which changes the economics of what a small charity can actually afford.

We handle eligibility application, tenant setup, licence allocation, and ongoing administration so you get the benefit without the paperwork. Where Business Premium is affordable at NPO pricing, we recommend it — the security features (Intune, Defender, conditional access) are exactly what a non-profit handling donor data should have.

Donor records — names, contact information, giving history, payment details — are personal information under PIPEDA. A donor-data breach isn't just a technical event; it's a trust event that can permanently damage fundraising capacity.

We build donor-data protection as operational controls: MFA on every account with donor-data access, encrypted devices with remote-wipe, role-based access to the donor CRM reviewed on a schedule, audit logging of who accessed what and when, immutable backups tested against real restore scenarios, and a written breach-response playbook that names actual people and next steps. If a breach ever happens, you have documented evidence of the reasonable safeguards you had in place — which matters both to donors and to regulators.

Non-profits rarely have a clean 'all employees' identity model. Executive director, program staff, part-time coordinators, contractors, board members, and volunteers all need different levels of access to different systems. And people cycle through — board terms end, volunteers move on, program contracts wrap.

We build identity structures that reflect that reality: volunteers get limited program-specific access, contractors get project-scoped access with an expiry date, board members get board-portal access separate from general staff systems, and paid staff get role-based access to the systems their role actually needs. Documented onboarding and offboarding playbooks mean when someone's involvement ends, their access ends — cleanly, the same day.

Non-profit finance committees don't like surprises. Our managed IT is structured around a predictable per-user monthly fee that includes helpdesk, monitoring, backup, cybersecurity tooling, and Microsoft 365 administration. When you're building a budget for the next fiscal year, the IT line is a single number, not a range.

Where projects fall outside managed IT (a network refresh, a new office, a major CRM migration), we quote and schedule them separately — with clear scope and no hidden surprises. Every dollar not spent on IT is a dollar available for mission delivery, and we work like we understand that.